While the Passenger Travel Protection Program can’t prevent the unexpected, it can help give travelers some peace of mind from situations that may impact their travel experience and help protect their trip payment. The following is a brief summary of coverages.

Travel Insurance Benefits - Underwritten by Arch Insurance Company

CancelFlex*
Up to 60% of the non-refundable, unused, prepaid payments and deposits
  • Available at an additional cost within 14 days of initial trip payment
  • Covers cancellations not specified as a covered reason
  • Trip must be cancelled 24 or more hours prior to departure (48 hours for New York state residents)
Trip Cancellation
Up to 100% of total trip cost
  • Sickness, injury, death
  • Primary residence made uninhabitable by natural disaster
  • Subpoena, required to serve on a jury, hijacking, quarantine
  • Involved in an traffic accident en-route to destination
Trip Interruption
Up to 100% of total trip cost
  • Sickness, injury, death
  • Primary residence made uninhabitable by natural disaster
  • Subpoena, required to serve on a jury, hijacking, quarantine
  • Involved in an traffic accident en-route to destination
Trip Delay (12 or more hours)
Up to $1,000
  • Common carrier delay
  • Unannounced strike
  • Documented traffic accident en-route to departure
  • Lost/stolen passports, travel documents, money
  • Being quarantined
Emergency Accident Medical Expense
Up to $10,000
  • Medical/surgical treatment by a physician; Prescriptions
Emergency Sickness Medical Expense
Up to $10,000
  • Medical/surgical treatment by a physician; Prescriptions
Emergency Medical Evacuation & Repatriation of Remains
Up to $50,000
  • Medical evacuation to nearest adequate medical facility
  • Transportation of remains upon death
  • Hospitalization, local ambulance services
Accidental Death & Dismemberment
Up to $30,000
  • Loss of life or limb due to an accident occuring during the trip
Baggage & Personal Effects
Up to $1,500
  • Loss, theft or damage of personal effects
Bag Delay
Up to $500 (24+ hours)
  • Reimburses for the purchase of necessary personal items if baggage is delayed

Worldwide Emergency Assistance - Emergency travel assistance services provided by CareFree Travel AssistanceTM

24/7 Travel Assistance, Medical Assistance, Emergency Services

If you need to file a claim, please visit www.aontravelclaim.com.

*Cancelflex is not available for passengers with trip costs over $15,000 or who purchase all or a portion of their trips with vouchers.


Travel Insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.