Crystal Cruise Protection Program

Why Travel Protection?
Help ensure some peace of mind while traveling. Consider enrolling in our specially-designed Cruise Protection Program. The Cruise Protection Program provides both travel insurance coverage and non-insurance features such as the Rollover Credit Feature as well as non-insurance assistance services, which can assist in the unfortunate event of certain unexpected emergencies such as travel and baggage delays, illness or injury.

Travel Insurance Benefits - Underwritten by United States Fire Insurance Company

Trip Cancellation

Can provide reimbursement if you need to cancel your trip for illness, injury, death and more
Up to total
cruise cost
($50,000 maximum)

Trip Interruption

Can provide reimbursement if you need to interrupt your trip for a covered reason
Up to 150% of total
cruise cost
($50,000 maximum)

Trip Delay

Can provide reimbursement for expenses like meals and hotel fees if you are delayed getting to or from your trip
Up to $2,500

Accident Medical Expense

Can provide reimbursement if you get hurt on your trip
Up to $20,000

Sickness Medical Expense

Can provide reimbursement if you get sick on your trip
Up to $20,000

Emergency Evacuation & Repatriation of Remains

Coverage that can provide reimbursement if you need emergency medical transportation. Also can provide reimbursement for shipment of remains in the event of death during the trip
Up to $50,000

Baggage & Personal Effects

Can provide reimbursement if your things are lost, stolen or damaged
Up to $3,000

Bag Delay

Can provide reimbursement if bags are delayed more than 24 hours and you purchase necessary personal effects
Up to $1,000

Cruise Credit Rollover Feature* - Non-insurance feature provided by Crystal Cruises

Pre-Existing Condition Cruise Credits

Reimbursement is provided in the form of future travel credits if your Trip Cancellation claim (and reason for cancellation) is not covered due to the pre-existing condition exclusion
100% of
cruise penalty

Worldwide Emergency Assistance - non-insurance services provided by LiveTravel

24/7 CareFreeTM Travel Assistance, Medical Assistance, Emergency Services

Within the U.S. and Canada: 1.877.303.5909
Outside the U.S. and Canada, call collect: 1.516.342.4594

* Notice to MN, MO & NY residents only: The Cruise Credit Rollover Credit Feature may be purchased separately from the Travel Insurance Program. Contact 1-888-722-2195 for details.

Crystal Cruise Protection - Policy Details

Valid for plans purchased on or after October 1, 2018:

Please select your state of residence from the list below to download your full policy:



 

For plans purchased prior to October 1, 2018, choose from the appropriate Cruise Protection content below:

  • Plan purchased between September 1, 2017 through September 30, 2018
    Please select your state of residence from the list below to download your full policy:



  • Plans purchased prior to September 1, 2017 - please click here .

 

If you need to file a claim, please visit www.aontravelclaim.com

 

The protection plan discussed above contains insurance benefits underwritten by the United States Fire Insurance Company. C&F and Crum and Forster are registered trademarks of United States Fire Insurance Company. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2016. The plan may also contain a non-insurance Rollover Credit Feature provided by Crystal Cruises, as well as non-insurance travel assistance services which are provided by LiveTravel. Please see the plan documents for complete terms, conditions, limitations and exclusions that apply. Coverage available may vary and not all coverage is available in all jurisdictions. For LA residents, please call Aon Affinity at 1-800-453-1090 if you would like to obtain additional information regarding the features and pricing of each travel plan component.